Shopping Bag

Returns & Pricing Policy

Holiday Return Policy

We will gladly exchange or issue in-store credit on unworn merchandise with a gift receipt, original tags and original box until January 14, 2022. No exchanges or returns on Boxing Day. No refunds. 

Online Return Policy

Items purchased at gravitypope.com may be returned for a full refund within 7 days of receiving your order. Items may be exchanged for another item or store credit within 14 days of receiving your order. Items discounted 30% or more are final sale. All swimwear, undergarments, socks, fragrances, candles, gift cards, and apothecary are final sale. All items purchased from the gravitypope online outlet are final sale.

To activate a return or exchange, email returns@gravitypope.com with your order number. Returned product must be in perfect condition, unworn, unaltered, and in original box with all tags attached. For exchanges, please note brand, style name/number and size required.

Shipping and duties are non-refundable. All return shipping charges are incurred by the client. Damaged and/or improperly packaged returns will be charged a restocking fee.

Please allow 7 business days for your mailed return to be processed and a refund issued. For in store returns, please note due to reduced store capacity, lineups and wait times during peak periods may be experienced. It is recommended to come in on a weekday when store traffic is slower. 

Price Adjustment Policy

Provided the exact style and size is available in our current inventory, we will honor a one-time price adjustment on regular priced goods within 7 days of receiving your online order or your instore pickup notification. These price adjustments will be issued in the original form of payment.

We will honor a one time price adjustment on items on sale or discounted 30% or less (from the original price) within 7 days of receiving your online order or your in store pickup notification. These price adjustments will be issued in store credit only.

To inquire for a price adjustment, please email mailorder@gravitypope.com along with your original order number. 

Price Match Policy

We will price match with other authorized Canadian online retailers if the exact same season, style, size, colour and material are in stock on the retailer’s website at the time the price match request is made. The price to be matched cannot be a sale price, it must be advertised at full price. The final checkout price, including shipping (if international-including taxes and duty), must be lower than the final gravitypope checkout price.

If these conditions are met, please send screenshot and product link to mailorder@gravitypope.com with your request. 

Frequent Returns

We offer a flexible return policy. We monitor returns made by customers and excessive returns are flagged and may be refused at our discretion.

 

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QUESTIONS?

Please visit our FAQ

Sales: mailorder@gravitypope.com
Returns: returns@gravitypope.com
Phone: +1 (780) 989 1637

Hours of Operation
Monday - Friday 9:00 AM to 6:00 PM
Saturday & Sunday 10:00 AM to 5:00 PM
Mountain Standard Time

We are closed on Canadian statutory holidays.

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