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Frequently Asked Questions

For pending online orders, contact or call 1 780 989 1637

Why is my order delayed?

  • During periods of high order and shipping volume you may experience delays. We do our best to process orders as quickly as possible while maintaining a safe operating environment. Visit Canada Post for updates on shipping times and delays.
  • Product is sourced from our retail stores across Canada and may need to be transferred into your chosen pickup location or consolidated prior to shipping to your home address.

Can I pick up my order at a storefront location?

  • We are currently offering Contactless Curbside or In Store Pickup at our storefronts in Toronto, Vancouver, Calgary, and Edmonton. Please wait until you receive Your Order is Ready for Pickup notification before arriving to pick up your order.
  • Feel free to call or email your nearest gravitypope location to see if the item you wish to order is in stock or if it will need to be transferred in.

When will I receive my order confirmation?

  • Your order will be confirmed and payment processed as soon as availability has been confirmed for all items in your order. This process can take up to 3 business days.

Can I make changes once my order is placed?

  • We accept changes to orders up until they have been prepared for shipping. Once an order has been shipped, it cannot be cancelled or changed. If package is refused, a restocking fee equal to the return shipping charge will be deducted from the refund.

When will I receive my gravitypope Online Gift Card?

  • You will receive an Online Gift Card confirmation email within 24 hours of the order being placed.

What forms of payment do you accept?

  • We accept Visa, MasterCard, and PayPal. Our store can be viewed using preferred currency, but orders are charged in Canadian currency (CAD) at the current exchange rate. Visit our Ordering page for more information on accepted payments.

Is my credit card number and personal information secure?

  • Yes. All information is transmitted through secure SSL certified connections.

Do you price-match and offer price adjustments?


How can I tell if my order has shipped?

  • We will update you via email when your order is processed and ready to be shipped. You will receive a tracking number from Canada Post when the order has been picked up.

Can I ship to an address that is different than my billing address?

  • If you pay via PayPal we can ship to a PayPal confirmed shipping address. Otherwise we can only ship to the name and billing address listed on the order.

Can I have my order expressed?

  • We currently use Canada Post Expedited services for all of our deliveries. For specific details about delivery standards via Canada Post, please look here.

Will I incur additional costs from duties and taxes on my order?

  • Visit our shipping page for information on additional costs that may apply depending on your region.

Can’t find the answer you need? Please email your inquiry to